Effective Date: September 25, 2026 Last Updated: September 25, 2026 Version: 3.0
This Refund Policy is part of, and is incorporated by reference into, the Terms of Service of Digent LLC d/b/a Project College ("Digent," "Digent LLC," "we," "us," or "our"). Capitalized terms not defined here have the meanings given in the Terms of Service.
1. The Bargain
A Per-Student License is a one-time, non-recurring purchase that grants access to the paid features of Project College for one named student. The regular price is $399.00 USD. Through December 31, 2026, the price for families joining as Founding Members is $249.00 USD. The price you actually paid is shown on your purchase confirmation and on your account receipt; refund amounts under Section 2 below are based on that figure, not the regular price. There is no subscription, no auto-renewal, and no monthly charge to cancel.
2. All Sales Are Final
Licenses purchased on or after September 25, 2026 are non-refundable. A Per-Student License is a one-time purchase of immediate access to data and tools, and we do not offer refunds, credits, or exchanges for it, including for partial use, non-use, or a change of mind.
The only exceptions are:
- Duplicate charges. If you were charged more than once for the same Per-Student License, we will refund the duplicate charge in full.
- Refunds required by law. Where a law that cannot be waived by contract requires us to issue a refund, we will issue it.
- A discontinued paid feature. Where Section 16.1 of the Terms of Service applies (we discontinued a substantial paid feature on which you specifically relied at purchase and did not replace it with materially equivalent functionality), a pro-rated refund may be available at our discretion.
We will not issue a refund based on dissatisfaction with a match score, chancing percentage, financial projection, ROI estimate, AP/SAT practice score, or AI essay-feedback output; a college admission, scholarship, or financial-aid decision; or a change in a student's interests, target schools, or family circumstances.
3. Purchases Made Before September 25, 2026
A License purchased before September 25, 2026 keeps the refund terms that applied on its date of purchase (Refund Policy version 2.2, which included a 14-day money-back guarantee for Unused Licenses). Nothing in this version reduces the refund rights of an earlier purchase. To ask about an earlier purchase, email [email protected].
4. How to Request a Refund
Email [email protected] with:
- Subject line: "Refund Request — [Order ID]"
- The email address on your account
- The order ID or last four digits of the card used (and the card brand)
- A short statement of the reason for the request
We respond within five (5) business days. If we approve a refund, it is returned to the original payment method and typically appears within five (5) to ten (10) business days, depending on your card issuer.
5. Chargebacks and Disputes
Initiating a chargeback or processor dispute without first contacting us in good faith and giving us a reasonable opportunity to resolve the issue is a violation of Section 5(n) of the Terms of Service. We respond to chargebacks with documentation of purchase, license-grant records, usage logs, screenshots, and these Terms.
Where you initiate a chargeback before contacting us, we may, subject to applicable card-network rules and applicable law: (a) suspend or terminate your account and revoke the Per-Student License only after the chargeback is resolved; (b) submit our standard documentation in defense of the dispute (purchase record, license-grant logs, usage history, these Terms); (c) withhold any additional goodwill credit beyond what is required by these Terms or applicable law; and (d) recover any chargeback fees actually imposed on us where permitted by law and the card-network rules. Initiating a chargeback does not, by itself, disqualify you from any refund right you would otherwise have under this Refund Policy or applicable law, and does not waive any right to access the Services that you have lawfully purchased and not consumed.
Resolving a refund issue directly with us at [email protected] is faster and more flexible than the chargeback process.
6. License Status After a Refund
When we issue a refund of a Per-Student License, the License is automatically revoked, the named student's paid features are disabled, and we may delete or anonymize associated student profile data subject to the Privacy Policy. You may not continue to use, re-claim, or transfer a refunded License.
7. Currency and Taxes
All refunds are in U.S. dollars. Where a tax was collected at checkout, the tax is refunded to the same payment method as the principal.
8. Modifications
We may modify this Refund Policy from time to time. Material changes will be communicated by email to the address on your account or by a conspicuous in-product notice at least thirty (30) days before the effective date. Non-material changes take effect when posted. Refund requests are governed by the Refund Policy in effect on the date of purchase or, where more favorable to you, the date the request is filed.
9. Contact
- Refund requests: [email protected]
- General legal: [email protected]
- Mailing address: Digent LLC, c/o Northwest Registered Agent LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702
- Phone: Project College does not operate a phone-based support line; all refund correspondence is by email at [email protected]. We respond within five (5) business days.
This Refund Policy is part of, and incorporated into, the Terms of Service of Digent LLC. The Terms of Service include a mandatory binding-arbitration clause, a class-action waiver, a coordinated mass-arbitration protocol, a one-year limitation on claims (with statutory carve-outs for FDUTPA, TCPA, COPPA, FTSA, and state student-data-protection laws), a liability cap (with a FDUTPA carve-out), and a jury-trial waiver. By purchasing a Per-Student License, you agree to all of those provisions in addition to this Refund Policy.